Frequently Asked Questions

Frequently Asked Questions

Where are Jasmino products made?

Our horn jewelry is handcrafted in Vietnam by skilled artisans. The material and origin are shown on each product page when confirmed.

Why does my item look slightly different from the photo?

Natural buffalo horn varies in grain, translucency, tone, and thickness. Hand finishing can also create small differences in size or lacquer color. These variations make each piece unique.

How long does an order take to prepare?

In-stock items usually take 1–3 business days, pre-order items 7–10 business days, and custom-made items 10–15 business days before dispatch.

How long does delivery take?

Standard international delivery is usually estimated at 8–20 days after dispatch. Customs, local postal delays, peak seasons, and remote destinations can take longer.

Will I receive tracking?

When tracking is available, we email the tracking number after dispatch. Updates may take several days to appear between postal networks.

Will I pay import duties or taxes?

The buyer is responsible for duties, taxes, brokerage fees, and other destination-country charges. Please check with your local customs or postal authority before ordering.

Can I return an item?

You may request a return within 30 days after delivery. Change-of-mind return postage is paid by the buyer. If an item is damaged, defective, or incorrect, contact us so we can review the issue and cover approved return shipping when required. Custom and personalized items cannot be returned for change of mind.

How should I care for horn jewelry?

Wipe gently with a soft cloth. Avoid prolonged moisture, perfume, chemicals, impact, and high heat. Do not repeatedly bend open cuffs.

How can I contact Jasmino?

Email jasmino.customers@gmail.com or use our contact form. We aim to reply within one business day.