Shipping policy

Shipping Policy

Last updated: November 12, 2026

Where we ship from

Orders are prepared and dispatched from Vietnam. Available destinations are shown at checkout.

Processing time

• In-stock items: 1–3 business days
• Pre-order items: 7–10 business days
• Custom-made items: 10–15 business days

Processing time is separate from delivery time. If one order contains items with different processing times, the order may ship when all items are ready unless we agree otherwise.

Shipping rates

• Standard shipping: USD $5.90 per order
• Free worldwide shipping: orders of USD $100 or more with code SF23 at checkout
• Wholesale orders: shipping is calculated separately based on parcel weight and destination

Expedited shipping may be available on request. Please contact us before ordering for a quotation.

Estimated delivery after dispatch

These are estimates, not guarantees. Customs checks, local postal delays, severe weather, peak seasons, or remote destinations may extend delivery.

Tracking

When tracking is available, we send the tracking number to the email used for the order after dispatch. Tracking updates can take several days to appear while a parcel moves between postal networks.

Import duties and taxes

Prices and shipping charges do not include import duties, taxes, brokerage fees, or other destination-country charges. The buyer is responsible for these charges. Please check with your local customs or postal authority before ordering.

Address accuracy and delivery problems

Please check your delivery address before placing an order. Contact us as soon as possible if it needs correction. If a parcel is delayed, damaged, or appears lost, email jasmino.customers@gmail.com with your order number so we can investigate with the carrier.

Packaging

Jewelry is packed in a pouch, protective wrapping, and a sturdy outer carton. A short gift message can be included on request.